Terms of service
1. Who We Are and What These Terms Cover
These Terms of Service ("Terms") apply to the Jack & Ivy website and everything connected to it — its content, features, services, and any purchase you make through it (together, the "Platform").
The moment you browse our site or place an order, you confirm that you have read and understood these Terms and our Privacy Policy, and that you accept them in full. If you cannot agree to them, please do not use the Platform.
2. Who May Shop With Us
Orders may only be placed by persons who are 18 years of age or older. By using the Platform you confirm that you meet this age requirement.
When purchasing or contacting us, you undertake to supply information that is truthful, complete, and up to date. Misusing the Platform or breaching these Terms may lead to your access being limited or withdrawn.
3. Your Account
Some features of the Platform may only be available once you create an account. Keeping your login details secret is your responsibility, as is everything that happens under your account.
An account belongs to one person only — it must not be sold, shared, or passed on to anyone else. If unauthorized access occurs because you failed to safeguard your credentials, Jack & Ivy accepts no responsibility for it.
4. Placing Orders and Paying
Every order depends on stock availability and on our acceptance. We may, at our own discretion, decline, cancel, or limit any order — for example where an order looks fraudulent, appears duplicated, or conflicts with these Terms.
The prices you see at checkout are shown in the applicable currency and can change at any time without advance warning. When you complete a purchase, you give us permission to charge your chosen payment method for the full order value, including any taxes and delivery charges that apply.
5. Our Products
Items sold on the Platform may be offered online only and in limited numbers. Descriptions, prices, and availability can be amended — and products withdrawn — at any moment without notice.
We take reasonable care to present our products accurately, but we cannot promise that the colours, textures, or overall look shown on your screen will be an exact match for the item you receive.
6. Delivery
We dispatch orders through independent third-party carriers. Any delivery times we quote are estimates only and carry no guarantee.
Jack & Ivy cannot be held responsible for delays caused by carriers, customs procedures, an incorrect delivery address, or anything else outside our reasonable control.
7. Returning Items and Getting a Refund
You have a 30-day window from the day of delivery in which to return an item. To qualify, the item must be unworn, unused, undamaged, and sent back in its original packaging.
To start a return, write to us at info@arthurandivy.com. Unless the product was faulty or we sent the wrong item, the cost of return postage is yours to cover.
Once we have received and checked the returned item, an approved refund will be issued within 7 business days.
8. Faulty or Damaged Goods
Should your order arrive damaged or with a defect, get in touch with us as soon as possible, describing the problem and attaching evidence. After reviewing the matter we will, where justified, arrange a replacement, a refund, or another suitable solution.
9. Third-Party Tools
From time to time the Platform may give you access to tools, services, or integrations operated by third parties. These come "as is", with no warranties whatsoever.
We neither control such third-party services nor accept liability for anything arising out of their use.
10. Links to Other Websites
You may come across links to external websites on our Platform. They are there purely for your convenience — we do not vet, endorse, or take responsibility for the content, products, or services found on those sites.
11. Content You Send Us
If you submit reviews, feedback, ideas, or any other material, Jack & Ivy may use it without restriction. By sending it, you grant us a perpetual, royalty-free, non-exclusive licence to use, copy, adapt, and distribute that content.
We are under no obligation to keep submissions confidential or to pay for them.
12. Prohibited Conduct
When using the Platform, you must not:
- break any law or regulation that applies to you;
- infringe anyone's intellectual property rights;
- provide false or misleading information;
- harass, abuse, or cause harm to others;
- spread malware or other harmful code;
- gather personal data without the consent of those concerned;
- tamper with security features or the integrity of our systems.
Breaching this section can lead to your access being suspended or terminated immediately.
13. Errors and Corrections
Despite our best efforts, the Platform may occasionally contain mistakes — in pricing, promotions, product descriptions, or stock information. We reserve the right to correct any such error and to update information at any time, without prior notice.
14. No Warranties
Everything on the Platform — including all products and services — is supplied on an "as is" and "as available" basis.
Jack & Ivy gives no warranties of any kind, whether express or implied, including (without limitation) implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You use the Platform at your own risk.
15. Limits on Our Liability
So far as the law allows, Jack & Ivy will not be liable for indirect, incidental, special, consequential, or punitive damages connected with your use of — or inability to use — the Platform or our products.
This exclusion covers, among other things, lost profits, lost data, and lost business opportunities.
16. Indemnity
If your breach of these Terms or your misuse of the Platform gives rise to claims, damages, losses, or costs against Jack & Ivy, you agree to indemnify us and hold us harmless.
17. Ending Your Access
Where these Terms are violated, we may suspend or terminate your access to the Platform at any time and without notice.
Obligations that arose before termination remain in force afterwards.
18. If Part of These Terms Is Invalid
Should any clause of these Terms prove unlawful or unenforceable, the rest of the Terms will continue to apply in full.
19. Applicable Law
These Terms are governed by, and interpreted under, the laws of England and Wales, disregarding conflict-of-law rules.
20. Updates to These Terms
These Terms may be revised from time to time; the latest version will always be published on this page. By continuing to use the Platform after a change, you accept the updated Terms.
21. How to Reach Us
Email: info@arthurandivy.com
Phone: [telefonska številka]
Address: [naslov] (This address is used for administrative correspondence and product returns only — it is not a retail location.)
Customer Service Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m. (GMT)
We aim to reply within 24 hours.
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