Orders placed before 2:00 p.m. are typically processed the same business day. Most orders are prepared and packed within 1–2 business days before being shipped. Once your order has been dispatched, delivery usually takes 3–7 business days, resulting in an estimated total delivery time of 4–9 business days.

As soon as your order is on its way, you'll receive a shipping confirmation email containing your tracking number, allowing you to monitor your parcel's progress at any time.

We currently ship exclusively within the United Kingdom. Enjoy free standard shipping on every order, with no minimum purchase required. All applicable duties and taxes are included, so you won't incur any additional import fees or unexpected charges upon delivery.

We appreciate your patience if unexpected delays occur due to circumstances beyond our control, such as public holidays, customs inspections, or periods of high demand. If your order has not arrived within the estimated delivery timeframe, please allow an additional 3 business days before contacting our customer support team at info@jackandivy.com.We'll be happy to check the status of your order and assist you further.

If you'd like to return an item, please contact us at info@jackandivy.com within 30 days of delivery to begin the return process. Our customer support team will review your request and provide you with detailed return instructions, including the appropriate return address. To be eligible for a return, items must be unused, undamaged, in their original condition, with all tags attached, and returned in their original packaging.

We offer a variety of safe and secure payment methods to make your shopping experience simple and convenient. We currently accept the following payment options:

Credit & Debit Cards

• Visa
• Mastercard
• Maestro

Digital Wallets

• Apple Pay
• Google Pay
• Shop Pay