Shipping policy

Where We Deliver

Jack & Ivy delivers to addresses within the United Kingdom only. International shipping outside the UK is not available at present.

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Shipping Costs

Every UK order ships with one simple option:

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How Long Delivery Takes

The total time until your parcel arrives is made up of two stages: order processing + shipping transit. We work with reliable UK carriers so that every order is handled safely and arrives without unnecessary delay.

Cut-off time: place your order before 2:00 p.m. (GMT) on a business day and processing starts the same day. Orders placed later, at weekends, or on public holidays enter processing on the following business day.

Before dispatch, every order goes through a quality check and is packaged with care — this step is already counted within the processing time.

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Tracking

As soon as your parcel leaves us, a confirmation email lands in your inbox with a unique tracking number and a link, so you can watch its journey from dispatch right to your door.

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Insurance and Lost Parcels

Parcel insurance is included with every shipment, free of charge.

Has your tracking shown no update for more than 5 business days since dispatch? Email us at info@arthurandivy.com and we will open a lost-parcel investigation with the carrier straight away.

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Problems With Delivery

Delays, a damaged box, a missed delivery attempt — whatever the issue, contact our customer support team right away. Resolving shipping problems quickly is a priority for us.

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Contact

Email: info@arthurandivy.com

Phone: [telefonska številka]

Address: [naslov] (Used solely for administrative correspondence and product returns — this is not a point of sale.)

Customer Service Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m. (GMT)

We aim to reply within 24 hours.