Privacy policy

1. About This Policy

Jack & Ivy ("we", "us", "our") runs this online store and the services connected to it (together, the "Platform"). Protecting your privacy and treating your personal data with care is something we take seriously.

By using or browsing the Platform, you accept the practices described in this Privacy Policy.

2. Where Your Data Comes From

We obtain personal information in three ways:

  1. From you directly — when you order, open an account, subscribe to our newsletter, or write to our support team.
  2. Automatically — through cookies, pixels, and comparable technologies while you browse the Platform.
  3. From service providers — including payment processors, delivery companies, marketing tools, and analytics services.

3. What We Collect

The personal information we gather — whether provided by you, collected automatically, or received from third parties — includes, among other things:

  1. Identity and contact details: your name, email address, phone number, and delivery and billing addresses.
  2. Order and payment information: the products you buy or return, transaction amounts, and payment references (complete payment data is handled securely by our payment processors, not by us).
  3. Account details: your login credentials and saved preferences, if you register.
  4. Support correspondence: messages and attachments you exchange with our team.
  5. Technical information: IP address, device and browser details, operating system, pages viewed, cookies, and tracking identifiers.

4. Why We Process Your Data

Your information is used for the following purposes:

  1. Fulfilling orders and providing support: processing purchases, delivering goods, handling returns, and answering your questions.
  2. Payments and fraud protection: processing payments securely and guarding against unauthorized transactions.
  3. Improving the Platform: analysing how the site is used so we can make our services better.
  4. Marketing: sending newsletters and offers — where required, only with your consent. Opting out is possible at any time.
  5. Meeting legal obligations: complying with tax and other legal duties and responding to lawful requests.

5. Cookies

Cookies and similar tools help us to keep essential site functions running, remember your preferences, measure how the site performs, and show you relevant marketing.

Your browser settings let you manage or block cookies, though doing so may affect how parts of the Platform work.

6. Who We Share Data With

Personal data is passed on only where genuinely needed, namely to:

  1. Our platform provider: Shopify, which hosts the store and manages orders.
  2. Payment processors: for secure handling of transactions.
  3. Shipping and fulfilment partners: so your orders reach you.
  4. Analytics and marketing services: to refine our services and communications.
  5. Legal and professional advisers: where necessary.
  6. A buyer or successor: in the event of a merger or sale of the business.

We never sell your personal data to anyone.

7. Transfers Abroad

Some of our service providers may operate outside the United Kingdom. Where that is the case, we make sure suitable safeguards are in place so your data remains protected in line with applicable law.

8. How Long We Keep Your Data

We hold personal data no longer than the purposes above and our legal duties require:

  • Transaction records: up to 10 years.
  • Account data: for the lifetime of your account.
  • Support correspondence: up to 3 years after the matter is closed.
  • Marketing preferences: until you unsubscribe.

9. Your Rights

Depending on where you live and which laws apply, you may be entitled to:

  • access your personal data and receive a copy of it;
  • have it corrected or erased;
  • restrict or object to its processing;
  • withdraw consent where processing relies on it.

To use any of these rights, email us at info@arthurandivy.com. We may ask you to verify your identity, and we will reply within a reasonable time.

10. Children

The Platform is not aimed at anyone under 13, and we do not knowingly gather data about children. If you think we hold a child's data, contact us and we will delete it.

11. Automated Decisions

We make no automated decisions about you that carry legal or similarly significant consequences.

12. Our Use of Shopify

This store runs on Shopify, which processes data on our behalf. Details of Shopify's data practices can be found in Shopify's own Privacy Policy.

13. Changes to This Policy

This Privacy Policy may be updated from time to time; any new version will appear here together with its revision date. Continuing to use the Platform after an update means you accept the revised policy.

14. Contact

Email: info@arthurandivy.com

Phone: [telefonska številka]

Address: [naslov] (For administrative correspondence and product returns only — no retail sales take place at this address.)

Customer Service Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m. (GMT)

We aim to reply within 24 hours.